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FAQ Services
Find Us
Teslim Balogun Stadium, Opposite National Stadium, Surulere, Lagos, Nigeria
Support
Call: +234 0812 2508 254
Email: support@okikiajelabel.com.ng
Working hours
Mon - Fri: 09:00 Am - 05:00 Pm
Sat & Sun: 01:30 Pm - 04:00 pm
Have Any Question?
Read our frequently asked questions or send us a message via the contact box.
Frequently Asked Questions
Unless stated otherwise on the product, our products were specifically designed for the skin on the body but are safe for the face. If you have sensitive or acne prone skin, we do not recommend the products for use on face.
None of our products contain skin lightening or whitening ingredients. Some of the products do have natural brightening agents that will aid the skin in appearing brighter and healthier.
Yes, each of the products has a version that was designed for men. Still, almost all our products are enjoyed by both sexes as we endeavor to create products and scents that are not gender specific.
Unless you have specific allergies, (nuts for example) our products are all natural and are safe for all skin types.
Unless you have specific allergies, (nuts for example) our products are all natural and are safe for all skin types.
We always recommend visiting a licensed dermatologist for any skin concerns. We create products for everyday use that help with general skin ailments such as dry skin and eczema. We are not a licensed dermatology and will not be able to diagnose or treat specific and severe skin issues dealing with acne, bleach damaged skin, hyperpigmentation, scarring etc.
Same day delivery before 4pm in Lagos. 3-5 days nationwide shipping outside of Lagos
For products evidenced to be faulty:
* Full product refunds will be exacted in 2 business days.
* Full product replacements in shop within 10 days of complaint for products purchased in last 20 days.
* Products damaged during delivery will be replaced/refunded and delivery fee returned. Out of state orders, refund only.
* Free deliveries not available with product exchange within Lagos. Options include; vouchers, full refund or exchange from shop.
*Delivery services are outsourced. MOC is liable only for product replacement/refund and not new delivery of replaced product.